Town of Cortlandt Launches Innovative 311 App — A First for Westchester County

CORTLANDT, NY — The Town of Cortlandt is proud to announce the launch of its new Cortlandt 311 App, becoming the first municipality in Westchester County to introduce a custom-built platform designed to streamline communication between residents and Town departments.

This cutting-edge tool is part of Cortlandt’s ongoing commitment to enhancing public service and fostering more accessible, efficient local government. The app allows users to submit service requests, report issues, and access town services directly from their smartphones or computers—no phone calls or in-person visits required.

“We’re proud to be the first municipality in Westchester County to roll out this kind of technology,” said Dr. Richard Becker, Town Supervisor. “The Cortlandt 311 App is a huge step forward in making local government more responsive, more transparent, and easier to interact with. Whether it’s reporting a pothole, requesting a missed sanitation pickup, or paying a tax bill through the Tax Receiver’s office, this app puts Town Hall in your pocket.”

Residents can use the Cortlandt 311 App to communicate directly with a variety of departments, including:

• Highway Department
• Sanitation Department
• Water Department
• Town Clerk’s Office
• Receiver of Taxes

The app’s user-friendly design allows requests to immediately be routed to the appropriate department. Residents who choose to create an account within the app will be able to track the status of their submissions in real time, with the assurance that their personal data will never be shared.

For those who prefer not to download the app, a web-based version is also available, offering the same robust functionality.

“This platform was built with our community in mind,” added Dr. Becker. “It’s secure, easy to use, and designed to meet the evolving needs of our residents. As always, we remain committed to making Cortlandt a place where life works.”

The Cortlandt 311 App is now available for download on the Apple App Store and Google Play Store.

About the Town of Cortlandt: Located in northwestern Westchester County, the Town of Cortlandt spans approximately 40 square miles and is home to a diverse community of almost 45,000 residents.  With a mix of suburban neighborhoods, commercial centers, and protected open spaces, Cortlandt offers residents and visitors a unique balance of small-town charm and modern convenience. The Town government is dedicated to transparency, innovation, smart development and responsive service—making Cortlandt truly a place "Where Life Works."​

For more information, images, quotes or interview request, please contact: Judi Peterson, Confidential Secretary, (914) 734-1002, JudiP@townofcortlandt.com.  

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